Available Position
Ambassador Success Manager
We are seeking a dynamic and motivated Ambassador Success Manager to join our team. As an Ambassador Success Manager at Franbassador, you will be the driving force behind the onboarding, training, certification, and overall success of influencers and affiliates on our platform. This role requires a strategic thinker with excellent communication skills and a passion for helping influencers achieve their goals.
- Ambassador Relationships
- Outreach
- Onboarding
- Room for Growth
(You may need to log in using your Google Account)
Location: Remote
Position Type: Part Time / Full Time
Pay: $36,000-$54,000
About Franbassador:
Franbassador is a pioneering influencer marketing company dedicated to fostering connections between franchise brands and passionate ambassadors. Our platform empowers influencers and affiliates to thrive while promoting franchise brands they love.
Responsibilities
- Onboarding & Training: Lead the onboarding process for new influencers and affiliates, ensuring a seamless and positive experience. Develop and deliver comprehensive training programs to educate ambassadors on the Franbassador platform and its features.
- Certification Programs: Implement and oversee certification program to validate ambassadors' understanding of the platform and its best practices. Continuously update and improve certification processes based on platform updates and industry trends.
- Performance Optimization: Work closely with ambassadors to understand their goals and help them optimize their performance on the platform.Provide personalized guidance to ambassadors on content creation, campaign strategies, and audience engagement.
- Relationship Management: Foster strong relationships with influencers and affiliates, acting as their main point of contact for any platform-related queries. Proactively address concerns and provide timely support to ensure a positive experience for ambassadors.
- Success Metrics Monitoring: Track and analyze key performance metrics for ambassadors, identifying areas for improvement and implementing strategies for growth. Collaborate with internal teams to share insights that contribute to the overall success of ambassadors and the platform.
- Community Building: Facilitate the creation of a vibrant ambassador community through engagement initiatives, forums, and virtual events. Encourage collaboration and knowledge-sharing among ambassadors to enhance the overall community experience.
Qualifications
- Bachelor's degree in Marketing, Communications, or a related field.
- Proven experience in influencer marketing, community management, or a similar role.
- Excellent interpersonal and communication skills.
- Ability to create and deliver engaging training materials.
- Strong analytical skills with a focus on performance metrics.
- Familiarity with social media platforms and influencer marketing trends.